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The safety of our employees and guests is of the utmost priority here at the Riverside Resort and Casino. The following policies and procedures will be implemented and strictly adhered to help prevent the spread of COVID-19. These procedures will be updated upon the issuance of further guidelines by the Gaming Control Board (“GCB”) and the Center for Disease Control (“CDC”).

Guest Self-Evaluation Surveys and Infrared Digital Thermometers:

The Riverside Resort employs EMT security on property for guest safety and will require hotel guests to complete a symptom self-evaluation upon check-in. If EMT’s are not on property for any reason, front desk staff or security will provide temperature screenings upon hotel check-in. Anyone displaying a symptom on the self-evaluation survey or displaying a temperature over 100.4°F on a digital thermometer will be taken to a private area for a secondary temperature screening. Guests confirmed to have a temperature over 100.4°F will not be allowed entry to the property and may remain in designated private area for appropriate medical care.

Hand Sanitizer Stations:

Hand sanitizer dispensers will be positioned and available at guest and employee entrances and exits plus numerous high contact areas including but not limited to hotel front desk, King of Clubs Player’s Club, the casino floor including Pit, Live Keno and Poker Room, restaurants, Bingo Paradise, movie theater, classic car museum, USS Riverside, banquet and convention spaces, elevator lobbies, pool areas, and day spa. Plus, a personal-sized hand sanitizer bottle and two prepackaged masks will be provided in each hotel room during each hotel guest stay.

Physical Distancing:

Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Restaurant tables, slot machines and other physical layouts will be arranged to ensure appropriate distancing. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees whenever possible. Each gaming area of our property, and all resort outlets, will comply with or exceed Gaming Control Board (GCB) mandated occupancy limits of fifty percent (50%), will be monitored by security counts, as well as surveillance and our casino player tracking system.

Digital Signage:

There will be health and safety reminders throughout the property to include proper physical distancing reminders, and hygiene reminders including but not limited to proper hand washing, how to cover coughs/ sneezes, and to avoid touching faces, as well as recommendations and procedures for when a guest or employee is feeling sick. Slot machine digital signs and hotel in-room television channel will also be utilized for messaging and communication.

Employee Signage:

Signage will be posted throughout the back of house reminding employees of the proper way to wear, handle and dispose of masks, use gloves (for those positions deemed appropriate by Southern Nevada Health District), proper hand washing, how to cover coughs and sneezes and, to avoid touching faces.

Riverside Resort and Casino Liaison:

Per GCB regulations, Joni Starling - Safety Manager shall serve as the Riverside’s Liaison. The purpose of the Liaison is to assist local health authorities in obtaining information concerning a possible COVID-19 positive guest/employee. The Liaison shall be contacted immediately when a guest or employee has a fever, is exhibiting symptoms of COVID-19, or for any person who reports that they believe they may have COVID-19.

Guest and Employee Health Concerns:

Our employees are given instructions on how to respond swiftly and report all presumed cases of COVID-19 on property to the Southern Nevada Health District (SNHD). Security will be ready to provide support to our guests. Employees are instructed to stay home if they do not feel well and are instructed to contact a manager or supervisor if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify the direct supervisor for that employee or hotel security for guests and, shall immediately notify the Riverside’s Liaison, Joni Starling.

Employee Health Responsibilities:

Hand Washing: Employees are instructed to wash hands, or use hand sanitizer when a sink is not available, every 60 minutes (for at least 20-seconds) and after any of the following activities: using the restroom, coughing, sneezing, touching the face, blowing the nose, cleaning, smoking, eating, drinking, entering and leaving the casino floor, going on break and, before and after starting a shift.

COVID-19 Training: All employees will receive training on COVID-19 safety, available in both English and Spanish, with more detailed training for our teams who have frequent guest contact including Housekeeping, Food and Beverage, Inside Maintenance Department, Hotel Operations, Casino Hosts, Player’s Club and, Security.

Personal Protective Equipment (PPE): Depending on Gaming Control Board mandates, appropriate PPE will be worn by all employees based on their department including face masks which cover the mouth and nose only. Training on how to properly use and dispose of all PPE will be standardized. Gloves will be provided to employees whose responsibilities require them as determined by Southern Nevada Health District (SNHD). Per Governor Sisolak’s May 7, 2020 Directive, all employees having face-to-face contact with guests shall be required to wear face masks at all times.

Daily Pre-Shift and Timekeeping: Employee pre-shift meetings may be conducted via paper handouts, email correspondence or, in person in areas that allow for appropriate physical distancing between employees. Larger departments will stagger employee arrival times to minimize traffic in back of house corridors and service elevators. Employees will be required to sanitize their hands after clocking in. All proper PPE and sanitation updates will be provided per the latest expert guidance.

Guest Entrance and Hotel Stays:

Security will be stationed at each active entrance to the resort and, depending on Gaming Control Board mandates, guests will be screened and use of hand sanitizer. Masks are required for all guests. Masks will be available at the King of Clubs. Digital signage will also be displayed throughout the resort outlining proper mask procedures, proper hygiene practices, current physical distancing recommendations and, what to do if a person is feeling unwell.

Guest Arrival Valet, Taxi or Ride Share:

Valet area will be utilized for unloading luggage with bellman assistance;
Valet attendants will greet guests and request the driver to roll down the windows, turn off the air conditioning and place the vehicle key in the cup holder;
Valet attendants will use hand sanitizer before handing a guest a valet ticket and after each interaction with a guest’s vehicle;
Valet attendants will use proper PPE including masks and gloves when operating a guest’s vehicle. Regular sanitation of hands and changing of gloves per car is required;
Valet Bellmen will meet guests at their vehicle;
Bellmen attendants will use proper PPE including masks and gloves when handling luggage. Regular sanitation of ha

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